IMS-QES Policy
OTIIMA Industries, S.A. adopts an ethical, responsible, sustainable management model committed to operational excellence. We aim to create balanced value for all stakeholders—customers, employees, suppliers, shareholders, society, and the environment—through innovative methodologies and continuous improvement practices.
Sustainable Development
We are committed to ensuring sustainable financial results that benefit our shareholders and stakeholders. We focus on implementing practices that foster efficiency and transparency, aiming to maximize return on investment. Positive financial performance strengthens the company and contributes to the economic and social development of our communities. Our actions are guided by ethics and responsibility. We strive to create continuous and sustainable value while adhering to the principles of ESG (Environmental, Social, and Governance).
Focus on Stakeholder Satisfaction and Value
We are dedicated to achieving high satisfaction levels among our clients and all other project stakeholders. Our products and services stand out through quality, innovation, and personalized service, focusing on continuous improvement and positive returns. To this end, we establish trusted, long-term partnerships to enhance loyalty while ensuring compliance with contractual, legal, and regulatory requirements. This approach strengthens our competitiveness in the market.
Continuous Improvement and Innovation in Processes
We promote a culture of continuous improvement through implementing, maintaining, and enhancing the Integrated Management System for Quality, Environment, and Safety (ISO 9001, ISO 14001, and ISO 45001). We periodically set and update performance goals and closely monitor their achievement. By identifying and assessing process risks, we aim to increase operational efficiency, minimize errors, optimize resources, and foster technological innovation as a key differentiator.
In this regard, we promote effective governance by creating a management system based on directives and procedures. This system gives internal stakeholders visibility into functional responsibilities, process flows, and decision-making levels, ensuring organizational efficiency through objective and transparent processes.
Environmental Management
Our commitment to environmental preservation is integral to all our operations. We identify and assess the ecological impacts of our activities, adopting practices that mitigate, correct, or eliminate them. We ensure pollution prevention and the efficient, sustainable use of natural resources, focusing on biodiversity and ecosystem preservation. We engage employees, suppliers, and partners in this commitment, fostering a culture of environmental responsibility that extends across the entire value chain.
Occupational Health and Safety
The safety and well-being of our employees are top priorities. We provide safe working conditions that promote healthy environments by eliminating hazards at their source and adopting preventive behaviors to reduce associated risks. We implement collective and individual protection measures aligned with best national and international practices to prevent workplace accidents and occupational diseases. We continuously invest in training, awareness, and employee qualification to ensure an environment that consistently promotes health and safety at work.
Legal Compliance and Applicable Standards
We rigorously comply with all legal and regulatory requirements relevant to our activities, products, and services and other voluntary commitments undertaken by the organization. We implement robust compliance practices to ensure the integrity and transparency of our operations, prevent corruption, and uphold ethical behavior that respects human rights, employee rights, and gender equality.
Active Participation and Human Development
We value our employees’ personal and professional growth, fostering active and collaborative participation in decision-making. We encourage responsibility, initiative, and motivation by creating an environment that values technical and personal development rooted in knowledge and experience. We aim to build a culture of engagement where everyone feels like an active contributor to value creation. Career progression is based on skills and training development, supported by incentive programs that promote individual growth.
Social Responsibility and Community Relations
We are committed to the sustainable development of the communities where we operate, investing in cultural, sports, social, and recreational projects that contribute to their social and economic well-being. Our social responsibility is reflected in transparent actions and attitudes that enhance the value of our employees, local populations, and society.
Transparency and Communication
This policy is widely communicated and accessible to all stakeholders, ensuring transparency in our actions and commitment to the principles outlined here. We continuously monitor compliance with these practices and conduct periodic reviews to maintain their relevance, strategic alignment, and adherence to the context of our operations.
